The price you see is the price you pay!
Based in beautiful Austin, Texas, we are quickly becoming the leader of swimming pool supplies and equipment on the internet because we know you want to deal with a company that is easy to work with, processes your order fast, and offers everyday low prices.
Founder's Note
We ship your order for free and don't charge an order handling fee. The price you see is your delivered price in the 48 states.
We ship your order for free and don't charge an order handling fee. The price you see is your delivered price in the 48 states.
Our contact information
For faster response, please click the "Contact Us" tab on the top of the page. Remember to check your spam folder if you do not receive a response.
Phone = (708) 680-6342
FAQ's
Shipping Information:
Most orders ship the same or next business day. Certain products may have a longer handling time and we try state that in the product description. Please make sure you have provided us with a valid email and telephone number in case we need to contact you.
We only send to physical street addresses, no Post Office boxes, APO's, etc. All prices are for shipments to the 48 states. We use a variety of freight carriers and ship ground. Unfortunately, we cannot expedite shipments or ship overnight. We are happy to send our products to Alaska, Hawaii, Puerto Rico, and Canada, but you must contact us via email for additional freight quotes.
Refund, Returns and Cancellation Policies:
If you'd like to return an item, please contact us through the form on the "Contact Us" tab. We'll then email you a return form and instructions. Returns must be received back to our facilty within 30 days of purchase. Due to the nature of our industry, we are unable to accept returns or exchanges without a 20% restocking fee and less our actual shipping. Items must be in original packaging and in unused condition. Once the order has shipped, we cannot cancel the purchase. Items refused or returned to sender will be charged 30% restocking fee and return shipping.
What is PayPal & Do I need a Paypal Account?
PayPal is a 3rd party company that processes the credit card charge. You Do Not Need a PayPal Account
Do you charge sales tax?
Only if the shipment is going to Texas. The rate is 8.25%.
Can you expedite orders and guarantee a delivery date?
We have a structured logistical process in place. Unfortunately, we cannot overnight orders. We only ship standard ground service and cannot guarantee a certain deliver date.
Can I track my order?
Yes, you will be emailed the tracking number the day after the order ships.
Do you ship outside the 48 states?
Yes. We ship to Canada, Puerto Rico, Alaska, and Hawaii, however there are additional charges. Please contact us prior to ordering.
Do you take checks and money orders?
We accept Credit Cards, PayPal, and Money Orders.
How do I cancel my order?
Contact us immediately. Orders are allocated and pulled within 30 minutes. If you order has been allocated, we are unable to cancel.
What if there is a problem with the order?
If you receive your order and you are missing parts, the item doesn't work, or the wrong item was sent, contact us right away and we will take care of it. Please email digital pictures if possible.
Do your products have warranties?
Some products carry a warranty from the manufacturer and they would handle any claims. To see if there is a warranty , please read the item description or contact us.
Shipping Information:
Most orders ship the same or next business day. Certain products may have a longer handling time and we try state that in the product description. Please make sure you have provided us with a valid email and telephone number in case we need to contact you.
We only send to physical street addresses, no Post Office boxes, APO's, etc. All prices are for shipments to the 48 states. We use a variety of freight carriers and ship ground. Unfortunately, we cannot expedite shipments or ship overnight. We are happy to send our products to Alaska, Hawaii, Puerto Rico, and Canada, but you must contact us via email for additional freight quotes.
Refund, Returns and Cancellation Policies:
If you'd like to return an item, please contact us through the form on the "Contact Us" tab. We'll then email you a return form and instructions. Returns must be received back to our facilty within 30 days of purchase. Due to the nature of our industry, we are unable to accept returns or exchanges without a 20% restocking fee and less our actual shipping. Items must be in original packaging and in unused condition. Once the order has shipped, we cannot cancel the purchase. Items refused or returned to sender will be charged 30% restocking fee and return shipping.
What is PayPal & Do I need a Paypal Account?
PayPal is a 3rd party company that processes the credit card charge. You Do Not Need a PayPal Account
Do you charge sales tax?
Only if the shipment is going to Texas. The rate is 8.25%.
Can you expedite orders and guarantee a delivery date?
We have a structured logistical process in place. Unfortunately, we cannot overnight orders. We only ship standard ground service and cannot guarantee a certain deliver date.
Can I track my order?
Yes, you will be emailed the tracking number the day after the order ships.
Do you ship outside the 48 states?
Yes. We ship to Canada, Puerto Rico, Alaska, and Hawaii, however there are additional charges. Please contact us prior to ordering.
Do you take checks and money orders?
We accept Credit Cards, PayPal, and Money Orders.
How do I cancel my order?
Contact us immediately. Orders are allocated and pulled within 30 minutes. If you order has been allocated, we are unable to cancel.
What if there is a problem with the order?
If you receive your order and you are missing parts, the item doesn't work, or the wrong item was sent, contact us right away and we will take care of it. Please email digital pictures if possible.
Do your products have warranties?
Some products carry a warranty from the manufacturer and they would handle any claims. To see if there is a warranty , please read the item description or contact us.
Job Opportunities We're a growing company and always looking for great talent. If you provide amazing customer service, have technical expertise, or another good quality, send us your resume.
